Returns & Refunds

Because all items in our collection are custom **printed on demand** in the UK, our return and refund policy is structured differently than standard retail outlets. By purchasing from our store, you agree to the following policies.

1. Damaged, Defective, or Incorrect Items

Any claims for misprinted, damaged, or defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

If your item is damaged or defective, please contact us at desk@glazersout.co.uk with your order number and clear photos of the issue. We will arrange a replacement or issue a full refund immediately at no additional cost to you.

2. Sizing Exchanges and Buyer's Remorse

Because every garment and poster is custom printed on demand upon purchase, **we do not accept returns or exchanges for wrong sizes or changed minds (buyer's remorse)**.

Please review the detailed sizing charts provided on the product pages carefully before placing your order. Under UK and EU Consumer Rights Regulations, custom-made and print-on-demand goods are legally exempt from the standard 14-day cancellation cooling-off period.

3. Wrong Address and Unclaimed Packages

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print provider's UK facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed shipments returned to the facility are donated to local causes or discarded after 30 days, and no refunds will be issued for unclaimed packages.

4. Contact

For any questions regarding your order or this policy, please reach out to our desk team at desk@glazersout.co.uk.